We currently provide Free International Shipping.
Orders usually ship within 24 hours and arrive within 3-8 business days.
Orders to Canada and USA are shipped using Canada Post’s Parcel Service. All other orders are shipped using DHL. ETRUSCA withholds the right to choose shipping method and will use discretion to choose the most appropriate.
For Rush Orders, please contact us at INFO@ETRUSCAMADEINITALY.COM and we’ll do our best to accommodate. Additional charges may apply; we’ll provide an estimate at that time.
Items are shipped from Canada. Orders within Canada are subject to applicable HST, GST, PST. For orders outside of Canada, ETRUSCA is not responsible for any additional import duties, local taxes or agent fees. ETRUSCA is not responsible for orders withheld by local customs or orders lost due to Customer providing inaccurate shipping address.
ONLINE RETURN AND EXCHANGE POLICY
At ETRUSCA we want to insure that you look and feel your absolute best. We recognize that on occasion an item may be ordered in the wrong size or unexpected shade. If you are not completely satisfied, you may return or exchange your online purchase for any reason with-in 28 days of purchase.
Please contact us at INFO@ETRUSCAMADEINITALY.COM for return address instructions prior to mailing.
- Merchandise must be returned within 28 days.
- Merchandise must be in original resalable condition.
- Merchandise must not be worn, altered, or washed.
- Merchandise must have all tags attached.
- Shipping and handling charges are not refundable.
- Final Sale items may not be returned.
Customer is responsible for return shipping. Packages that arrive COD may be denied, or the COD amount may be deducted from your return. All items will be inspected upon return and ETRUSCA withholds the right to deny the exchange or return of items. Customer is responsible for return/exchange items from their possession until the items are received by ETRUSCA, so please insure that they are properly packed and cannot be damaged on the way.
Upon the receipt of acceptable items for exchange from main land North America, we will cover the cost to ship you alternative items. Unfortunately we do not offer free re-shipping on orders from all other international locations. Please contact us at INFO@ETRUSCAMADEINITALY.COM prior to returning items from outside of North America for the cost of re-shipping.
We fully inspect all items prior to shipping. However, if an item arrives damaged please contact use at INFO@ETRUSCAMADEINITALY.COM prior to returning within 28 days.